Okay

Thank you so much for purchasing one of Fuel themes' WordPress themes! We look forward to providing you with a quality customer service, but before that, please take a few moments to familiarize yourself with the following terms and conditions, regarding the support we offer:

  • Please be sure that you have READ THE DOCUMENTATION, which came bundled with your download. The documentation covers important topics, ranging from the installation of the theme, to its proper usage.
  • The support is limited to 40 QUESTIONS for each license.
  • Please open a public ticket, instead of a private one, if your ticket doesn't contain any sensitive information. Doing so will enable others to help you out with your issue, and find the solution to their own issue, in case they are experiencing the same, or a similar problem.
  • Please be aware that we try our best to monitor the forums around the clock, but because of a large amount of support inquires that we have to deal with on a daily basis, please allow 24 - 48 HOURS to receive an answer to your ticket.
  • Before asking questions, please make sure you SEARCH THROUGH THE OPEN TICKETS to see if your question has already been answered, which means that you might not need to wait at all to get an answer.
  • Support deals with installation of the theme, issues that arise from the usage of any features available by default, BUG FIXES, and SMALL MODIFICATIONS within one or two lines of code. We do not offer support for installation or administration of WordPress itself, nor do we provide support for any third party plugins, or problems associated with using them in a combination with one of our themes. Please be aware that if you need help with customisations of your theme beyond one or two lines of code, your best bet is to check Codeable.com
  • You have to understand that you buy the item AS IT IS! If you want it to look or function different than what you see in the online demo you need to understand that this is not covered by basic support. I am always here to give small tips and advices, i even write full blocks of css codes sometimes, because i like to help. But if your requests are coming one after the other and you don't have the slightest clue of what CSS or HTML is, your best bet is to use our PROFESSIONAL INSTALLATION SERVICE.
  • Post as much info as you can on your requests: LINKS and SCREENSHOTS are always welcome! If you don't provide any, and I might need them, so if you're in a different timezone than me, you're just losing your time..

Once again, thanks for the purchase! Hope you enjoy our work.

  Featured Articles

I can't install theme - Stylesheet is missing

You need to first extract file you've downloaded from ThemeForest, theme is inside of this zip file along with documentation, license, psds and other files. You need to ...

Read Article

I can't find my Purchase Code

First of all navigate to your "Downloads" page on Themeforest and click on "Download" for your theme and select "License Certificate": Screenshot: ...

Read Article

What To Do If Demo Content Import Fails

If the import stalls and fails to respond after a few minutes, or it fails with a simple error message like “Import failed,” You are suffering from PHP configuration ...

Read Article

  Public Ticket Activity

OPENSnap To Scroll Wont Scroll Last comment 1 hour ago from Nick in North | Unique E-Commerce Theme   5 OPENSocial Sharing Icons Last comment 3 hours ago from Katie in The Voux - A Comprehensive Magazine Theme   1 OPENWhen Social Sharing is Enabled, Single Posts Doesn't Loads Last comment 3 hours ago from Katie in The Voux - A Comprehensive Magazine Theme   3 OPENShare Count Not working Last comment 3 hours ago from Gunhan Unal in The Voux - A Comprehensive Magazine Theme   1 CLOSEDMailPoet Widget don't work Last comment 4 hours ago from Influx in Skillful | Responsive Multi-Purpose Theme   2 OPENSome buttons have the green color Last comment 4 hours ago from Ryan in Notio - Deluxe Portfolio Theme   6 CLOSEDBreadcrumbs on Single Post Pages Last comment 5 hours ago from Influx in Skillful | Responsive Multi-Purpose Theme   2 OPENBlog Page Last comment 5 hours ago from Amanalo in The Voux - A Comprehensive Magazine Theme   5 OPENImages missing Last comment 6 hours ago from João in North | Unique E-Commerce Theme   5 CLOSEDVisual Composer for Portfolio pages Last comment 8 hours ago from Influx in Notio - Deluxe Portfolio Theme   3 CLOSEDIssue with Infinite Post Loading Last comment 13 hours ago from Ant Eksiler in The Voux - A Comprehensive Magazine Theme   9 CLOSEDShare Statistics not working Last comment 13 hours ago from Ant Eksiler in The Voux - A Comprehensive Magazine Theme   4 CLOSEDPagespeed / Image Sizes? Last comment 13 hours ago from Ant Eksiler in The Voux - A Comprehensive Magazine Theme   3 CLOSEDUberStore translation & fonts Last comment 1 day ago from Ant Eksiler in UberStore - Next-Level Multi-Purpose Theme   3 OPEN2 or 3 products per row instead of 1 on mobile handheld device Last comment 1 day ago from Bruno Crosier in North | Unique E-Commerce Theme   10
https://fuelthemes.ticksy.com/