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Thank you so much for purchasing one of Fuel themes' WordPress themes! We look forward to providing you with a quality customer service, but before that, please take a few moments to familiarize yourself with the following terms and conditions, regarding the support we offer:

  • Please be sure that you have READ THE DOCUMENTATION, which came bundled with your download. The documentation covers important topics, ranging from the installation of the theme, to its proper usage.
  • The support is limited to 40 QUESTIONS for each license.
  • Please open a public ticket, instead of a private one, if your ticket doesn't contain any sensitive information. Doing so will enable others to help you out with your issue, and find the solution to their own issue, in case they are experiencing the same, or a similar problem.
  • Please be aware that we try our best to monitor the forums around the clock, but because of a large amount of support inquires that we have to deal with on a daily basis, please allow 24 - 48 HOURS to receive an answer to your ticket.
  • Before asking questions, please make sure you SEARCH THROUGH THE OPEN TICKETS to see if your question has already been answered, which means that you might not need to wait at all to get an answer.
  • Support deals with installation of the theme, issues that arise from the usage of any features available by default, BUG FIXES, and SMALL MODIFICATIONS within one or two lines of code. We do not offer support for installation or administration of WordPress itself, nor do we provide support for any third party plugins, or problems associated with using them in a combination with one of our themes. Please be aware that if you need help with customisations of your theme beyond one or two lines of code, your best bet is to check Codeable.com
  • You have to understand that you buy the item AS IT IS! If you want it to look or function different than what you see in the online demo you need to understand that this is not covered by basic support. I am always here to give small tips and advices, i even write full blocks of css codes sometimes, because i like to help. But if your requests are coming one after the other and you don't have the slightest clue of what CSS or HTML is, your best bet is to use our PROFESSIONAL INSTALLATION SERVICE.
  • Post as much info as you can on your requests: LINKS and SCREENSHOTS are always welcome! If you don't provide any, and I might need them, so if you're in a different timezone than me, you're just losing your time..

Once again, thanks for the purchase! Hope you enjoy our work.

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  Public Ticket Activity

OPENLatest WooCommerce-Version not compatible Last comment 39 minutes ago from Chris in North | Unique E-Commerce Theme   11 OPENFix the "pin" bug in Contact Map please Last comment 1 hour ago from Kirill Mitrofanov in Notio - Deluxe Portfolio Theme   9 OPENPreloader Last comment 5 hours ago from Mike in Notio - Deluxe Portfolio Theme   3 OPENChild theme Last comment 5 hours ago from Green _78 in Notio - Deluxe Portfolio Theme   12 CLOSEDError version 1.4.2. Last comment 9 hours ago from Influx in Notio - Deluxe Portfolio Theme   9 CLOSEDBotton text Last comment 9 hours ago from Influx in North | Unique E-Commerce Theme   8 CLOSEDSearch Results Last comment 14 hours ago from Ant Eksiler in UberStore - Next-Level Multi-Purpose Theme   13 CLOSEDMissing images and text after update - and JS Errors Last comment 14 hours ago from Ant Eksiler in North | Unique E-Commerce Theme   9 CLOSEDGoogle Map pin not showing Last comment 14 hours ago from Ant Eksiler in Notio - Deluxe Portfolio Theme   3 OPENSite NOT mobile friendly Last comment 23 hours ago from jermaine in Credenza - VC Powered One Page Theme   3 CLOSEDRevolution slider problems Last comment 23 hours ago from Influx in Credenza - VC Powered One Page Theme   2 CLOSEDpublished posts not showing on blog page Last comment 23 hours ago from Influx in North | Unique E-Commerce Theme   1 OPENPortfolio similar to demo Last comment 1 day ago from Rumdul in Credenza - VC Powered One Page Theme   1 CLOSEDChange Accordion Title Color Last comment 1 day ago from Influx in Credenza - VC Powered One Page Theme   4 CLOSEDSpeed Last comment 1 day ago from Influx in Notio - Deluxe Portfolio Theme   4
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