Okay

Thank you so much for purchasing one of Fuel themes' WordPress themes! We look forward to providing you with a quality customer service, but before that, please take a few moments to familiarize yourself with the following terms and conditions, regarding the support we offer:

  • Please be sure that you have READ THE DOCUMENTATION, which came bundled with your download. The documentation covers important topics, ranging from the installation of the theme, to its proper usage.
  • The support is limited to 40 QUESTIONS for each license.
  • Please open a public ticket, instead of a private one, if your ticket doesn't contain any sensitive information. Doing so will enable others to help you out with your issue, and find the solution to their own issue, in case they are experiencing the same, or a similar problem.
  • Please be aware that we try our best to monitor the forums around the clock, but because of a large amount of support inquires that we have to deal with on a daily basis, please allow 24 - 48 HOURS to receive an answer to your ticket.
  • Before asking questions, please make sure you SEARCH THROUGH THE OPEN TICKETS to see if your question has already been answered, which means that you might not need to wait at all to get an answer.
  • Support deals with installation of the theme, issues that arise from the usage of any features available by default, BUG FIXES, and SMALL MODIFICATIONS within one or two lines of code. We do not offer support for installation or administration of WordPress itself, nor do we provide support for any third party plugins, or problems associated with using them in a combination with one of our themes. Please be aware that if you need help with customisations of your theme beyond one or two lines of code, your best bet is to check Codeable.com
  • You have to understand that you buy the item AS IT IS! If you want it to look or function different than what you see in the online demo you need to understand that this is not covered by basic support. I am always here to give small tips and advices, i even write full blocks of css codes sometimes, because i like to help. But if your requests are coming one after the other and you don't have the slightest clue of what CSS or HTML is, your best bet is to use our PROFESSIONAL INSTALLATION SERVICE.
  • Post as much info as you can on your requests: LINKS and SCREENSHOTS are always welcome! If you don't provide any, and I might need them, so if you're in a different timezone than me, you're just losing your time..

Once again, thanks for the purchase! Hope you enjoy our work.

  Featured Articles

I can't install theme - Stylesheet is missing

You need to first extract file you've downloaded from ThemeForest, theme is inside of this zip file along with documentation, license, psds and other files. You need to ...

Read Article

I can't find my Purchase Code

First of all navigate to your "Downloads" page on Themeforest and click on "Download" for your theme and select "License Certificate": Screenshot: ...

Read Article

What To Do If Demo Content Import Fails

If the import stalls and fails to respond after a few minutes, or it fails with a simple error message like “Import failed,” You are suffering from PHP configuration ...

Read Article

  Public Ticket Activity

OPENGoogle AdSense Last comment 2 hours ago from Stefan Mihajlovski in Exquisite - Ultimate Newspaper Theme   1 OPENcheckout screen Last comment 8 hours ago from Thomas in North | Unique E-Commerce Theme   7 OPENMenu Close button Last comment 13 hours ago from Influx in Notio - Deluxe Portfolio Theme   2 OPENsearch bar has problem Last comment 14 hours ago from Influx in Notio - Deluxe Portfolio Theme   3 OPENOrder of Catgegories displayed Last comment 14 hours ago from Influx in Notio - Deluxe Portfolio Theme   2 OPENTabs not working properly Last comment 16 hours ago from Influx in Notio - Deluxe Portfolio Theme   2 OPENHover colours Last comment 17 hours ago from Influx in Credenza - VC Powered One Page Theme   4 OPENwoocommerce pdf invoice not working Last comment 18 hours ago from c alfa in North | Unique E-Commerce Theme   5 OPENMobile Website Last comment 19 hours ago from Omer in North | Unique E-Commerce Theme   1 CLOSEDlinking a portfolio to an image Last comment 1 day ago from Influx in Notio - Deluxe Portfolio Theme   9 OPENWooCommerce and suddenly missing information Last comment 1 day ago from Rebecca in Notio - Deluxe Portfolio Theme   1 OPENBlog Posts Last comment 1 day ago from Influx in Credenza - VC Powered One Page Theme   4 OPENThe video always align left Last comment 1 day ago from Carol Li in Skillful | Responsive Multi-Purpose Theme   4 OPENBreaking News & Carousel gone (Again) Last comment 1 day ago from FP2017 in Exquisite - Ultimate Newspaper Theme   6 OPENSetup the numbers of products in a row display in product archieve page Last comment 1 day ago from Daniel Lee in Notio - Deluxe Portfolio Theme   1
https://fuelthemes.ticksy.com/