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Thank you so much for purchasing one of Fuel themes' WordPress themes! We look forward to providing you with a quality customer service, but before that, please take a few moments to familiarize yourself with the following terms and conditions, regarding the support we offer:

  • Please be sure that you have READ THE DOCUMENTATION, which came bundled with your download. The documentation covers important topics, ranging from the installation of the theme, to its proper usage.
  • Please open a public ticket, instead of a private one, if your ticket doesn't contain any sensitive information. Doing so will enable others to help you out with your issue, and find the solution to their own issue, in case they are experiencing the same, or a similar problem.
  • Please be aware that we try our best to monitor the forums around the clock, but because of a large amount of support inquires that we have to deal with on a daily basis, please allow 24 - 48 HOURS to receive an answer to your ticket.
  • Before asking questions, please make sure you SEARCH THROUGH THE OPEN TICKETS to see if your question has already been answered, which means that you might not need to wait at all to get an answer.
  • Support deals with installation of the theme, issues that arise from the usage of any features available by default, BUG FIXES, and SMALL MODIFICATIONS within one or two lines of code. We do not offer support for installation or administration of WordPress itself, nor do we provide support for any third party plugins, or problems associated with using them in a combination with one of our themes. Please be aware that if you need help with customisations of your theme beyond one or two lines of code, your best bet is to check Codeable.com
  • You have to understand that you buy the item AS IT IS! If you want it to look or function different than what you see in the online demo you need to understand that this is not covered by basic support. I am always here to give small tips and advices, i even write full blocks of css codes sometimes, because i like to help. But if your requests are coming one after the other and you don't have the slightest clue of what CSS or HTML is, your best bet is to use our PROFESSIONAL INSTALLATION SERVICE.
  • Post as much info as you can on your requests: LINKS and SCREENSHOTS are always welcome! If you don't provide any, and I might need them, so if you're in a different timezone than me, you're just losing your time..

Once again, thanks for the purchase! Hope you enjoy our work.

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  Public Ticket Activity

Nicola portfolios portfolios   Updated 5 hours ago   2   Notio - Deluxe Portfolio Theme Most recent comment from Influx:Hi Nicola,  Thanks for reaching out to us and sorry for the delayed reply on this.  1. It's always recommend starting from a fresh install for a new theme and then moving over the ... Laura Schillemans Demo Content Import Failing   Updated 5 hours ago   4   Bronx - Responsive WooCommerce Theme Most recent comment from Laura Schillemans:Hi!Never mind, I just tried to import without attachments and that seemed to work (apart from a few failed imports)Kind regards Raffaella Ciavatta Contact + About Us   Updated 7 hours ago   9   Notio - Deluxe Portfolio Theme Most recent comment from Raffaella Ciavatta:Ha! Sorry for the confusion and thanks for this. Works like a charm! tongta mahaniyom Activate Visual Composer   Updated 12 hours ago   4   GoodLife - Responsive Magazine Theme Most recent comment from tongta mahaniyom:When I opened website on smartphone. It was this.    Tristan Change font   Updated 15 hours ago   7   Bronx - Responsive WooCommerce Theme Most recent comment from Influx:@Trista n Thanks for the input :)@Jessica as mentioned by Tristan you could use the below plugins to add fonts to your ... Ryan Parallax effect not working using VC   Updated 15 hours ago   6   Bronx - Responsive WooCommerce Theme Most recent comment from Influx:Hi Ryan,Sorry for the problem you're facing.I would advise you to acquire a testing online host so that I would be able to check on the site and figure out the issue and be able to help. It would ... Guilherme How to edit A link Inside <a> tag and remove underline and background   Updated 20 hours ago   5   GoodLife - Responsive Magazine Theme Most recent comment from Guilherme:Thank you! It solved my problem now! Ameet Mehta Foundations.min.css with forms   Updated 23 hours ago   1   GoodLife - Responsive Magazine Theme Most recent comment from Ameet Mehta:Hello,I'm converting our site over to using your base theme Goodlife and noticed that the foundations.min.css shipped with the theme does not include the Forms selectors from Foundation.  Could you ... Juli D. FB Instant Articles   Updated 1 day ago   1   GoodLife - Responsive Magazine Theme Most recent comment from Juli D.:Hi,I want to add kicker tags (https://developers.facebook.com/docs/instant-articles/reference/cover#examples-kicker) to show categories in Facebook Instant Article for submit review and get ... bertrand Settings on "Image slider"   Updated 1 day ago   2   North | Unique E-Commerce Theme Most recent comment from Influx:Hi Bertrand,Thanks for contacting us and I apologize for any inconvenience caused here.You can adjust the Image Slider settings by clicking  the edit button which will then provide you with ... Rida Post IDs   Updated 1 day ago   2   The Voux - A Comprehensive Magazine Theme Most recent comment from Influx:Hi Rida,There are two ways to do this:1. From the URL of each post there is Post ID listed e.g. wp-admin/post.php?post=235&action=edit. The is 235 there. Check that out2. Use this plugin and the ... jim Product variations not working   Updated 2 days ago   24   Bronx - Responsive WooCommerce Theme Most recent comment from Ant Eksiler:Hi Alp, I see that your problem is solved on this ticket: https://fuelthemes.ticksy.com/ticket/743619 Patrick Kritchever Getting the menu bar to span across full width   Updated 2 days ago   1   GoodLife - Responsive Magazine Theme Most recent comment from Patrick Kritchever:Im using the Style 2 option. Can you tell me how to get the green menu bar to span across so it's touching the sides of the screen?Thanks,Patrick Omotayo Theme and Plugins Update   Updated 3 days ago   4   North | Unique E-Commerce Theme Most recent comment from Omotayo:I have figured it out.I had to go to plugins and upload the latest ones from the downloaded foler.Thank you Katie font size   Updated 3 days ago   3   The Voux - A Comprehensive Magazine Theme Most recent comment from Influx:Hi again, So sorry for leaving that detail out in my initial reply. Please paste it in Appearance > Theme Options > Misc > Extra CSS.  Let me know the result. 
https://fuelthemes.ticksy.com/