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Thank you so much for purchasing one of Fuel themes' WordPress themes! We look forward to providing you with a quality customer service, but before that, please take a few moments to familiarize yourself with the following terms and conditions, regarding the support we offer:

  • Please be sure that you have READ THE DOCUMENTATION, which came bundled with your download. The documentation covers important topics, ranging from the installation of the theme, to its proper usage.
  • Please open a public ticket, instead of a private one, if your ticket doesn't contain any sensitive information. Doing so will enable others to help you out with your issue, and find the solution to their own issue, in case they are experiencing the same, or a similar problem.
  • Please be aware that we try our best to monitor the forums around the clock, but because of a large amount of support inquires that we have to deal with on a daily basis, please allow 24 - 48 HOURS to receive an answer to your ticket.
  • Before asking questions, please make sure you SEARCH THROUGH THE OPEN TICKETS to see if your question has already been answered, which means that you might not need to wait at all to get an answer.
  • Support deals with installation of the theme, issues that arise from the usage of any features available by default, BUG FIXES, and SMALL MODIFICATIONS within one or two lines of code. We do not offer support for installation or administration of WordPress itself, nor do we provide support for any third party plugins, or problems associated with using them in a combination with one of our themes. Please be aware that if you need help with customisations of your theme beyond one or two lines of code, your best bet is to check Codeable.com
  • You have to understand that you buy the item AS IT IS! If you want it to look or function different than what you see in the online demo you need to understand that this is not covered by basic support. I am always here to give small tips and advices, i even write full blocks of css codes sometimes, because i like to help. But if your requests are coming one after the other and you don't have the slightest clue of what CSS or HTML is, your best bet is to use our PROFESSIONAL INSTALLATION SERVICE.
  • Post as much info as you can on your requests: LINKS and SCREENSHOTS are always welcome! If you don't provide any, and I might need them, so if you're in a different timezone than me, you're just losing your time..

Once again, thanks for the purchase! Hope you enjoy our work.

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  Public Ticket Activity

Luiza Twitter Followers Number   Updated 15 minutes ago   2   The Voux - A Comprehensive Magazine Theme Most recent comment from Influx:Hi Luiza,I've never heard of twitter follower issue.Could you please try checking your Auths info and make sure that all fields are filled in correctly, and do not use the @ in the username. and ... erik illeman No image in products page   Updated 1 hour ago   2   North | Unique E-Commerce Theme Most recent comment from Influx:Hi Erik,Are you using any additional plugin that related to comments or product review?The reason for that issue is because your product page is not loaded completely. If I check on your page source, ... Enrico Trying to make it work   Updated 1 hour ago   2   The Voux - A Comprehensive Magazine Theme Most recent comment from Influx:Hi Enrico,First of all, Thank you for liking the theme. and thanks for this feedback.I will surely pass this to the developer and let them see all the issues.I'm pretty sure they will work their best ... Nick Blog Post Content Not Showing   Updated 4 hours ago   1   GoodLife - Responsive Magazine Theme Most recent comment from Nick:Hi there, My blog posts aren't displaying any of the body content of the blog post (text+images). The layouts are also not adjusting to the cool ones shown in the demo when switching from the post ... Daily Universe Webmaster "Footer in Grid" feature won't turn off   Updated 9 hours ago   1   The Voux - A Comprehensive Magazine Theme Most recent comment from Daily Universe Webmaster:I want to turn off the "Footer in Grid" feature (see screenshot) in order to create a full-width footer. However, even though I have selected the "Off" button and saved the changes, my site continues ... Mario Giovanni Slider   Updated 9 hours ago   6   The Voux - A Comprehensive Magazine Theme Most recent comment from Mario Giovanni:I dont see a specific plugin for the slider. I just updated the plugin you sent me. It seems to be working fine now. I will be monitoring. I still have an issue with the translatation of the menu. I ... Kev Ticket Still Not Answered...   Updated 9 hours ago   1   The Voux - A Comprehensive Magazine Theme Most recent comment from Kev:Hi,I don't know if I'm being ignored, but my ticket is almost 3 days old, I was told I'd get a response soon but I see older newer tickets being responded to, mine still not. Can someone please help ... Julian Header Logo Improper Sizing   Updated 9 hours ago   2   GoodLife - Responsive Magazine Theme Most recent comment from Julian:I Did Apply Those Settings To What Is Required And I Am Still Receiving The Same Results. L'Indiependente social counters and views stuck on 0   Updated 10 hours ago   9   GoodLife - Responsive Magazine Theme Most recent comment from Ant Eksiler:Hi Jeremy, I think we can :) Andrew Mobile Ads   Updated 10 hours ago   2   GoodLife - Responsive Magazine Theme Most recent comment from Ant Eksiler:Hi Andrew, I think we can add that as an option to display the header ad on mobile.For your other request, I think you need to use plugins at this point as the theme does not have an option for that ... Sebastian Picture Overlay   Updated 10 hours ago   1   North | Unique E-Commerce Theme Most recent comment from Sebastian:Hey guys, is there a way to give the pictures (jpg. / png.) on the website a transparent overlay using a color overtime you mouse-hover the image?Thank you,Sebastian Sebastian Static Footer   Updated 11 hours ago   18   North | Unique E-Commerce Theme Most recent comment from Sebastian:Hi Influx,1. ok too bad - doesn't seem to work on apple. 4. could you give me a hint where to start searching so i can program it myself?A further question to the font topic though:5. the "Body Text ... Tiffany Post Grid - Style 2/3 Breaks homepage   Updated 12 hours ago   13   The Voux - A Comprehensive Magazine Theme Most recent comment from Tiffany:Thank you!Will do, hope all is well! Tiffany Liz issues with columns and masonry layout   Updated 16 hours ago   8   Bronx - Responsive WooCommerce Theme Most recent comment from Influx:Hi Liz,1. That's odd. Would you mind providing login credentials, so that I check how you have placed the shortcode? Ensure you send theme through as a private reply2. To have an image displayed on ... Juli D. Bugs in GoodLife 1.4.1   Updated 17 hours ago   2   GoodLife - Responsive Magazine Theme Most recent comment from Ant Eksiler:Hi Juli, I am not seeing any space after the grid. You can add or remove the VC Gap Element to change spaces.
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