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Thank you so much for purchasing one of Fuel themes' WordPress themes! We look forward to providing you with a quality customer service, but before that, please take a few moments to familiarize yourself with the following terms and conditions, regarding the support we offer:

  • Please be sure that you have READ THE DOCUMENTATION, which came bundled with your download. The documentation covers important topics, ranging from the installation of the theme, to its proper usage.
  • Please open a public ticket, instead of a private one, if your ticket doesn't contain any sensitive information. Doing so will enable others to help you out with your issue, and find the solution to their own issue, in case they are experiencing the same, or a similar problem.
  • Please be aware that we try our best to monitor the forums around the clock, but because of a large amount of support inquires that we have to deal with on a daily basis, please allow 24 - 48 HOURS to receive an answer to your ticket.
  • Before asking questions, please make sure you SEARCH THROUGH THE OPEN TICKETS to see if your question has already been answered, which means that you might not need to wait at all to get an answer.
  • Support deals with installation of the theme, issues that arise from the usage of any features available by default, BUG FIXES, and SMALL MODIFICATIONS within one or two lines of code. We do not offer support for installation or administration of WordPress itself, nor do we provide support for any third party plugins, or problems associated with using them in a combination with one of our themes. Please be aware that if you need help with customisations of your theme beyond one or two lines of code, your best bet is to check Codeable.com
  • You have to understand that you buy the item AS IT IS! If you want it to look or function different than what you see in the online demo you need to understand that this is not covered by basic support. I am always here to give small tips and advices, i even write full blocks of css codes sometimes, because i like to help. But if your requests are coming one after the other and you don't have the slightest clue of what CSS or HTML is, your best bet is to use our PROFESSIONAL INSTALLATION SERVICE.
  • Post as much info as you can on your requests: LINKS and SCREENSHOTS are always welcome! If you don't provide any, and I might need them, so if you're in a different timezone than me, you're just losing your time..

Once again, thanks for the purchase! Hope you enjoy our work.

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  Public Ticket Activity

Ryan Change Button Txt - Single Product Widget   Updated 5 hours ago   1   Bronx - Responsive WooCommerce Theme Most recent comment from Ryan:Hi Guys,Your Theme Forest Widget included in the Theme for the Single product by default has the button text "Select Options"I would like to change this to "Buy Now".....How would I go about doing ... Patrick Kritchever Account Page not showing up sometimes   Updated 8 hours ago   15   North | Unique E-Commerce Theme Most recent comment from Roy:Thank  you but how can I send private reply ? Joost Schut Google maps api key   Updated 12 hours ago   1   Skillful | Responsive Multi-Purpose Theme Most recent comment from Joost Schut:How can i get install a google maps api key so that are no more warnings about it?Kind regards, Joost Giuseppe how can i change the label color   Updated 17 hours ago   2   The Voux - A Comprehensive Magazine Theme Most recent comment from Influx:Hi Gluseppe,Thanks for getting touch.In order to change the label color of the blog sidebar,  you will need some CSS customizations. Add the following CSS code in Appearance > Theme Options > Misc ... Joost Schut parallax mode   Updated 21 hours ago   1   Skillful | Responsive Multi-Purpose Theme Most recent comment from Joost Schut:After we updated our Skillful theme to the latest version (2.1.0), we discovered that the breadcrumbs and the page titles are in parallax mode.  Is this easy to switch off? Joost Schut Google maps color   Updated 21 hours ago   1   Skillful | Responsive Multi-Purpose Theme Most recent comment from Joost Schut:How can i change color of Google maps? Kind regards, Joost Schut Giuseppe Problem with carousel   Updated 22 hours ago   6   The Voux - A Comprehensive Magazine Theme Most recent comment from Influx:Hi Gluseppe,Thanks for reaching out again.In regard to the images, you actually don't have to change any files. Below are some of the options you may consider:-1. Install the regenerate ... Karla Demo import error   Updated 23 hours ago   26   The Voux - A Comprehensive Magazine Theme Most recent comment from Influx:Hi Karia, Thanks for reaching out again. In order to enable translations, you can install the Loco Translate plugin which is free and easy to use. The links below will be of great value ... Ruei Variable Products Images not showing (custom attributes)   Updated 2 days ago   4   Notio - Deluxe Portfolio Theme Most recent comment from Influx:Hi Ruei,Thanks for reaching out again. I'm sorry to hear that your issue is not resolved.With regard to this, kindly send us the link to your site alongside the admin credentials of which you can ... Manuel Essl Product image gallery preview is shown too big   Updated 2 days ago   4   North | Unique E-Commerce Theme Most recent comment from Influx:Hi Manuel, Thank you for writing in once again.I have checked your site and the preview images are actually small. See the screenshot belowKindly have a look at it.Regards. Rae Social Media Counter access?   Updated 2 days ago   2   The Voux - A Comprehensive Magazine Theme Most recent comment from Influx:Hello Rae, Thank you for writing in and apologies for the problems you are having.In regards to the amount of authentication required, it is because when you post something on the site, the ... anthony boxed image zoom   Updated 2 days ago   11   North | Unique E-Commerce Theme Most recent comment from anthony:ok i think i fixes the issue anthony linking subscription box to mailing list   Updated 3 days ago   6   North | Unique E-Commerce Theme Most recent comment from Influx:Hi Anthony, Sorry you are having trouble with this. Usually when the subscriber list isn't being updated with new emails it's due to a conflict, please disable all your plugins that weren't ... Storup Currency switecher on account page   Updated 3 days ago   5   Bronx - Responsive WooCommerce Theme Most recent comment from Ant Eksiler:Hi Storup, this is actually one of the bugs we have reported to SitePress WPML, and we are waiting for them to update the plugin. Sorry, we cannot help you further as this is not something theme ... Rebecca FAILED - Theme Update   Updated 3 days ago   12   The Voux - A Comprehensive Magazine Theme Most recent comment from Influx:Hi Rebecca,Thanks for reaching out again.Those problems you are having ( responsive nav menu and search function at the top of my blog are not working when viewing on ipad)  might be because you ...
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