Okay

Thank you so much for purchasing one of Fuel themes' WordPress themes! We look forward to providing you with a quality customer service, but before that, please take a few moments to familiarize yourself with the following terms and conditions, regarding the support we offer:

  • Please be sure that you have READ THE DOCUMENTATION, which came bundled with your download. The documentation covers important topics, ranging from the installation of the theme, to its proper usage.
  • Please open a public ticket, instead of a private one, if your ticket doesn't contain any sensitive information. Doing so will enable others to help you out with your issue, and find the solution to their own issue, in case they are experiencing the same, or a similar problem.
  • Please be aware that we try our best to monitor the forums around the clock, but because of a large amount of support inquires that we have to deal with on a daily basis, please allow 24 - 48 HOURS to receive an answer to your ticket.
  • Before asking questions, please make sure you SEARCH THROUGH THE OPEN TICKETS to see if your question has already been answered, which means that you might not need to wait at all to get an answer.
  • Support deals with installation of the theme, issues that arise from the usage of any features available by default, BUG FIXES, and SMALL MODIFICATIONS within one or two lines of code. We do not offer support for installation or administration of WordPress itself, nor do we provide support for any third party plugins, or problems associated with using them in a combination with one of our themes. Please be aware that if you need help with customisations of your theme beyond one or two lines of code, your best bet is to check Codeable.com
  • You have to understand that you buy the item AS IT IS! If you want it to look or function different than what you see in the online demo you need to understand that this is not covered by basic support. I am always here to give small tips and advices, i even write full blocks of css codes sometimes, because i like to help. But if your requests are coming one after the other and you don't have the slightest clue of what CSS or HTML is, your best bet is to use our PROFESSIONAL INSTALLATION SERVICE.
  • Post as much info as you can on your requests: LINKS and SCREENSHOTS are always welcome! If you don't provide any, and I might need them, so if you're in a different timezone than me, you're just losing your time..

Once again, thanks for the purchase! Hope you enjoy our work.

  Article Categories

5 Articles Werkstatt - Creative Portfolio Theme

"Undefined" Error using Demo Content Import

Mobile menu social links

Remove Portfolio Slug

+2 more

7 Articles TwoFold - Premium Fullscreen Photography Theme

Adding Galleries, Albums & Collections as Menu items

Where can I change the logo?

How to Disable Right Click

+4 more

2 Articles Christina - Fashion & Lifestyle Responsive Magazine Theme

"Undefined" Error using Demo Content Import

Refund Policy

8 Articles GoodLife - Responsive Magazine Theme

Run JavaScript after post load in Infinite Article

Where can I change the logo?

Removing Shadow from links

+5 more

8 Articles Bronx - Responsive WooCommerce Theme

Record not found

Where can I change the logo?

Refund Policy

+5 more

14 Articles The Voux - A Comprehensive Magazine Theme

Hide Mobile Menu icon on desktop screens

Change Widget Title Background

Run JavaScript after post load in Infinite Article

+11 more

14 Articles Notio - Deluxe Portfolio Theme

Enabling WP_Debug In WordPress

Parse error: syntax error, unexpected T_FUNCTION ... /inc/twitter_gettweets.php on line 55

Bundled Plugin Updates & Activation

+11 more

20 Articles UberStore - Next-Level Multi-Purpose Theme

Enabling WP_Debug In WordPress

Refund Policy

What do I need to purchase to activate Language and Price Switchers?

+17 more

20 Articles Skillful | Responsive Multi-Purpose Theme

I would like to hire you to customize my theme.

Where can I change the logo?

Refund Policy

+17 more

22 Articles North | Unique E-Commerce Theme

I can't find the bundled Premium Plugins!

How can I translate Product Filter plugin?

Boxed Product Images are not working/visible

+19 more

12 Articles Credenza - VC Powered One Page Theme

Where can I change the logo?

Parse error: syntax error, unexpected T_FUNCTION ... /inc/twitter_gettweets.php on line 55

Bundled Plugin Updates & Activation

+9 more