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Thank you so much for purchasing one of Fuel themes' WordPress themes! We look forward to providing you with a quality customer service, but before that, please take a few moments to familiarize yourself with the following terms and conditions, regarding the support we offer:

  • Please be sure that you have READ THE DOCUMENTATION, which came bundled with your download. The documentation covers important topics, ranging from the installation of the theme, to its proper usage.
  • Please open a public ticket, instead of a private one, if your ticket doesn't contain any sensitive information. Doing so will enable others to help you out with your issue, and find the solution to their own issue, in case they are experiencing the same, or a similar problem.
  • Please be aware that we try our best to monitor the forums around the clock, but because of a large amount of support inquires that we have to deal with on a daily basis, please allow 24 - 48 HOURS to receive an answer to your ticket.
  • Before asking questions, please make sure you SEARCH THROUGH THE OPEN TICKETS to see if your question has already been answered, which means that you might not need to wait at all to get an answer.
  • Support deals with installation of the theme, issues that arise from the usage of any features available by default, BUG FIXES, and SMALL MODIFICATIONS within one or two lines of code. We do not offer support for installation or administration of WordPress itself, nor do we provide support for any third party plugins, or problems associated with using them in a combination with one of our themes. Please be aware that if you need help with customisations of your theme beyond one or two lines of code, your best bet is to check Codeable.com
  • You have to understand that you buy the item AS IT IS! If you want it to look or function different than what you see in the online demo you need to understand that this is not covered by basic support. I am always here to give small tips and advices, i even write full blocks of css codes sometimes, because i like to help. But if your requests are coming one after the other and you don't have the slightest clue of what CSS or HTML is, your best bet is to use our PROFESSIONAL INSTALLATION SERVICE.
  • Post as much info as you can on your requests: LINKS and SCREENSHOTS are always welcome! If you don't provide any, and I might need them, so if you're in a different timezone than me, you're just losing your time..

Once again, thanks for the purchase! Hope you enjoy our work.

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  Public Ticket Activity

Adunola About Page Unresponsive   Updated 6 hours ago   1   GoodLife - Responsive Magazine Theme Most recent comment from Adunola : Hi, I created my about page using visual composer. I used the padding function to center the text on the page but whenever I view the page in mobile view in visual composer and on ... Vik gallery   Updated 7 hours ago   1   TwoFold - Premium Fullscreen Photography Theme Most recent comment from Vik: Sir, When we are in the menu, gallery, there are no images, From were did you get these images, I guess some thing is missing , kindly assist    Amalia rev slider on mobile looks so weird   Updated 7 hours ago   4   Bronx - Responsive WooCommerce Theme Most recent comment from Amalia: Hi there,  Im still having this issue, i've tried to do the same thing (open the home page, and open the mobile menu, and click somewhere on the slider to close the mobile menu) on some ... Cristian-Emanuel Small photos from blog posts not list on homepage   Updated 10 hours ago   20   Notio - Deluxe Portfolio Theme Most recent comment from Cristian-Emanuel: Can you give us a css that renames "Back to all projects" button into "Back up"? Vik Gallery   Updated 11 hours ago   1   TwoFold - Premium Fullscreen Photography Theme Most recent comment from Vik: Yeah  Galleries Albums Collections Have been add, and the photo also have been added But the issue is that the photos are not visible on the page, Kindly assist please. Thnkx! Alejandro Home Video   Updated 12 hours ago   7   Bronx - Responsive WooCommerce Theme Most recent comment from Influx: Hi Alejandro, Thanks for reaching out again. Yes you can try clearing cache from your browser. Also check on your browser version in this regard. Please let me know if you are not yet able to ... Vik gallery creation   Updated 13 hours ago   2   TwoFold - Premium Fullscreen Photography Theme Most recent comment from Ant Eksiler: Hi Vik, After you install the necessary plugin. You will be able to see these menu items: Then inside a gallery, you can add your photos and select its settings: Selen Editing font and bg color in portfolio   Updated 15 hours ago   14   Notio - Deluxe Portfolio Theme Most recent comment from Influx: Hi Selen, Thanks for reaching out again. As for the font family here, you can have your desired font as long as it is loaded in the theme. Please try out the following CSS:- /* Changes the ... Joan Carles Problem post   Updated 18 hours ago   9   The Voux - A Comprehensive Magazine Theme Most recent comment from Joan Carles: Hi, I can't see the pictures then I only see code, before I put the example image when scroll down, that's all the problem, so i need a designated technical to fix my problem, i need ... John Kurian revolution slider in the homepage of the website is not working   Updated 22 hours ago   2   North | Unique E-Commerce Theme Most recent comment from Influx: Hi John, Sorry for the trouble. As for the revolution slider here, this seems to be an issue especially on desktop. Could you first try having the height in your layer grid size increased. This ... Michelle Marin arrows on product view for mobile   Updated 22 hours ago   3   North | Unique E-Commerce Theme Most recent comment from Michelle Marin: thank you that worked! ISHINO_Qcta The picture are not represented   Updated 22 hours ago   1   GoodLife - Responsive Magazine Theme Most recent comment from ISHINO_Qcta: I Applied the update 1.8.2. But those pictures in the [connection- media files ] does not appear. i use "easy fancybox plug-in"so I hooked it all images [connection-media files] but all ... David Menu & Page Anchor Links   Updated 22 hours ago   4   Notio - Deluxe Portfolio Theme Most recent comment from Influx: Hi David, Thanks for reaching out again. About the row id, you should not add the # tag. This will be added automatically on URL. Please find the attached screenshots on an example of the Row ... Myungsup Chung Using the Alef Hebrew Font   Updated 1 day ago   1   GoodLife - Responsive Magazine Theme Most recent comment from Myungsup Chung: I'm trying to import the 'Alef Hebrew' font from Google, to apply the code to some Hebrew words. You said "PLEASE DO NOT EDIT THIS FILE!", but I'm afraid the only way I can do is editing ... Jitender Bhandari Problem in uploading demo content and WP database error   Updated 1 day ago   6   GoodLife - Responsive Magazine Theme Most recent comment from Ant Eksiler: Hi Jitender,  your issue is related to your WP database, and if you're getting a 500 error, please ask your hosting to send you the error_log.
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