Okay

Thank you so much for purchasing one of Fuel themes' WordPress themes! We look forward to providing you with a quality customer service, but before that, please take a few moments to familiarize yourself with the following terms and conditions, regarding the support we offer:

  • Please be sure that you have READ THE DOCUMENTATION, which came bundled with your download. The documentation covers important topics, ranging from the installation of the theme, to its proper usage.
  • Please open a public ticket, instead of a private one, if your ticket doesn't contain any sensitive information. Doing so will enable others to help you out with your issue, and find the solution to their own issue, in case they are experiencing the same, or a similar problem.
  • Please be aware that we try our best to monitor the forums around the clock, but because of a large amount of support inquires that we have to deal with on a daily basis, please allow 24 - 48 HOURS to receive an answer to your ticket.
  • Before asking questions, please make sure you SEARCH THROUGH THE OPEN TICKETS to see if your question has already been answered, which means that you might not need to wait at all to get an answer.
  • Support deals with installation of the theme, issues that arise from the usage of any features available by default, BUG FIXES, and SMALL MODIFICATIONS within one or two lines of code. We do not offer support for installation or administration of WordPress itself, nor do we provide support for any third party plugins, or problems associated with using them in a combination with one of our themes. Please be aware that if you need help with customisations of your theme beyond one or two lines of code, your best bet is to check Codeable.com
  • You have to understand that you buy the item AS IT IS! If you want it to look or function different than what you see in the online demo you need to understand that this is not covered by basic support. I am always here to give small tips and advices, i even write full blocks of css codes sometimes, because i like to help. But if your requests are coming one after the other and you don't have the slightest clue of what CSS or HTML is, your best bet is to use our PROFESSIONAL INSTALLATION SERVICE.
  • Post as much info as you can on your requests: LINKS and SCREENSHOTS are always welcome! If you don't provide any, and I might need them, so if you're in a different timezone than me, you're just losing your time..

Once again, thanks for the purchase! Hope you enjoy our work.

  Featured Articles

I can't install theme - Stylesheet is missing

You need to first extract file you've downloaded from ThemeForest, theme is inside of this zip file along with documentation, license, psds and other files. You ...

Read Article

What To Do If Demo Content Import Fails

If the import stalls and fails to respond after a few minutes, or it fails with a simple error message like “Import failed,” You are suffering from PHP ...

Read Article

Enabling WP_Debug In WordPress

WP_Debug is a constant that when enabled will display any PHP errors on the front-end of your site, this is the most useful tool when troubleshooting your site for ...

Read Article

  Public Ticket Activity

Jeff Photo Size   Updated 58 minutes ago   2   Notio - Deluxe Portfolio Theme Most recent comment from Influx: Hi Jeff, Thanks for reaching out. In regard to the image here, actually it is possible to have the size here altered using a couple of ways. However, could you try this out:- Add the following ... Gon Sophie Version   Updated 1 hour ago   6   North | Unique E-Commerce Theme Most recent comment from Influx: Hi Gon, Thanks for the feedback. I have looked at your site and it seems some pages are throwing a 404 page error and others are working fine. This could be a permalink issue. Kindly flush ... Andrew Swapping out "NOTIO" text   Updated 2 hours ago   4   Notio - Deluxe Portfolio Theme Most recent comment from Influx: Hi again You are welcome.  Do you have any other question I can help you with? Elle Visual Composer Not Working   Updated 3 hours ago   2   Credenza - VC Powered One Page Theme Most recent comment from Influx: Hi Elle, Thank you for reaching out to us. Sorry About the issue you having. This could be because you are using an outdated version of visual composer. Please ensure you have version ... victoria Previous Article / Next Article   Updated 9 hours ago   2   The Voux - A Comprehensive Magazine Theme Most recent comment from Influx: Hi Victoria,  Thanks for reaching out to us.  Yes, unfortunately The Voux theme is built with that feature instead it has a related posts function.  You'd have to customize the single.php ... Sam Homepage Share and Comment Buttons   Updated 10 hours ago   5   The Voux - A Comprehensive Magazine Theme Most recent comment from Sam: Thank you that worked perfectly! Samuel Customization issues   Updated 14 hours ago   1   TwoFold - Premium Fullscreen Photography Theme Most recent comment from Samuel: Hello!  First of all, i’d like to thank you for your great work. I’m customizing the Twofold theme for my photography studio, called exOptico. Well… until now I have several issues, as ... Sam Body Text Size   Updated 14 hours ago   4   The Voux - A Comprehensive Magazine Theme Most recent comment from Influx: Hi Sam, Thanks for the feedback. I am glad to hear your question has been answered. If you have any more questions do not hesitate to reach out again. Cheers, Luminita Facebook shares missing   Updated 14 hours ago   5   The Voux - A Comprehensive Magazine Theme Most recent comment from Influx: Hi Luminita, There was a fix for the facebook counters implemented on version  2.7.3 of the voux theme. We could not tell which version you are on right now because you are using the ... Daniel Alonso Bug with Equal-height Columns in latest update.   Updated 14 hours ago   10   GoodLife - Responsive Magazine Theme Most recent comment from Daniel Alonso: I've installed your new version. But with no difference in this issue.  Can you let me know when will it be fixed? It almost a month since I wrote you first... It would be also great if you ... Marco Rossmann Variable Products Doesn't Works   Updated 15 hours ago   5   North | Unique E-Commerce Theme Most recent comment from Influx: Hi Marco, 1) About the variable product images not switching to the correct one when the options are selected, this seems to be a bug with the theme. We have informed the developers about ... Nacho Search on mobile   Updated 17 hours ago   5   The Voux - A Comprehensive Magazine Theme Most recent comment from Nacho: Still waiting for an update Johan Display products on Apple devices   Updated 19 hours ago   6   North | Unique E-Commerce Theme Most recent comment from Johan: Hi, Could you please take a look into this issue! The update did not fix the problem. My client is still very angry and wants to change theme if all the problems with the display of the theme ... Alastair Dixon Share count fizzles down to "0" after a while   Updated 20 hours ago   29   The Voux - A Comprehensive Magazine Theme Most recent comment from Raph: @Pavel, you are the man! Share count is back. Thanks for sharing your tweak, much appreciated!  Egor Error 500 when importing demo data   Updated 1 day ago   2   GoodLife - Responsive Magazine Theme Most recent comment from Egor: Just turn php5 back and everything is fine. Please, close the ticket.
https://fuelthemes.ticksy.com/