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Thank you so much for purchasing one of Fuel themes' WordPress themes! We look forward to providing you with a quality customer service, but before that, please take a few moments to familiarize yourself with the following terms and conditions, regarding the support we offer:

  • Please be sure that you have READ THE DOCUMENTATION, which came bundled with your download. The documentation covers important topics, ranging from the installation of the theme, to its proper usage.
  • Please open a public ticket, instead of a private one, if your ticket doesn't contain any sensitive information. Doing so will enable others to help you out with your issue, and find the solution to their own issue, in case they are experiencing the same, or a similar problem.
  • Please be aware that we try our best to monitor the forums around the clock, but because of a large amount of support inquires that we have to deal with on a daily basis, please allow 24 - 48 HOURS to receive an answer to your ticket.
  • Before asking questions, please make sure you SEARCH THROUGH THE OPEN TICKETS to see if your question has already been answered, which means that you might not need to wait at all to get an answer.
  • Support deals with installation of the theme, issues that arise from the usage of any features available by default, BUG FIXES, and SMALL MODIFICATIONS within one or two lines of code. We do not offer support for installation or administration of WordPress itself, nor do we provide support for any third party plugins, or problems associated with using them in a combination with one of our themes. Please be aware that if you need help with customisations of your theme beyond one or two lines of code, your best bet is to check Codeable.com
  • You have to understand that you buy the item AS IT IS! If you want it to look or function different than what you see in the online demo you need to understand that this is not covered by basic support. I am always here to give small tips and advices, i even write full blocks of css codes sometimes, because i like to help. But if your requests are coming one after the other and you don't have the slightest clue of what CSS or HTML is, your best bet is to use our PROFESSIONAL INSTALLATION SERVICE.
  • Post as much info as you can on your requests: LINKS and SCREENSHOTS are always welcome! If you don't provide any, and I might need them, so if you're in a different timezone than me, you're just losing your time..

Once again, thanks for the purchase! Hope you enjoy our work.

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  Public Ticket Activity

Heinrich My featured image appear in Standard Format, instead of Image Format   Updated 2 hours ago   2   The Voux - A Comprehensive Magazine Theme Most recent comment from Influx:Hi there,Hope this email finds you well.Unfortunately, there might be no way to change them all automatically. You could hire a developer to help you out with this. The standard layout is coded ... Giuseppe pagination postgrid by category   Updated 10 hours ago   1   The Voux - A Comprehensive Magazine Theme Most recent comment from Giuseppe:Can i swich-on pagination also for postgrid by category because ajax pagination work only with most recent post Heinrich Image Source Link no appearing   Updated 11 hours ago   2   The Voux - A Comprehensive Magazine Theme Most recent comment from Influx:Hi Helnrich I hope you are having an awesome day thus far and thank you for contacting us regarding your query.  Could you kindly provide me with the URL of your website so I may ... Ryan Change Button Txt - Single Product Widget   Updated 14 hours ago   2   Bronx - Responsive WooCommerce Theme Most recent comment from Influx:Hello Ryan,Thanks again for contacting us. You can change the "Choose an option" string by following the steps below using the Say What plugin. 1. Install and activate the Say What ... Missuki Visual Composer   Updated 17 hours ago   2   Bronx - Responsive WooCommerce Theme Most recent comment from Influx:Hello Missuki,Thanks for contacting us.The  latest version of Visual Composer is added to the theme once the file has configured to work with the theme and the special Fuel theme elements have been ... Rebecca Visual Composer   Updated 18 hours ago   5   Notio - Deluxe Portfolio Theme Most recent comment from Influx:Hello Rebecca,Thanks for that information.There wouldn't be a pop up to notify you to install the plugin. You can simply install it by going to Appearance > Install Plugins on your WordPress ... Giuseppe how can i change the label color   Updated 18 hours ago   3   The Voux - A Comprehensive Magazine Theme Most recent comment from Giuseppe Gaeta:Tanks and for change the text color of this label craig demo content   Updated 22 hours ago   1   GoodLife - Responsive Magazine Theme Most recent comment from craig:I was unable to find the 'Visual Composer' within the downloaded theme of GOODLIFE as it stated in demo site. I went through to change my Theme Options (WP) and accidentally imported the Demo Version ... Joost Schut Google maps api key   Updated 2 days ago   1   Skillful | Responsive Multi-Purpose Theme Most recent comment from Joost Schut:How can i get install a google maps api key so that are no more warnings about it?Kind regards, Joost Joost Schut parallax mode   Updated 2 days ago   1   Skillful | Responsive Multi-Purpose Theme Most recent comment from Joost Schut:After we updated our Skillful theme to the latest version (2.1.0), we discovered that the breadcrumbs and the page titles are in parallax mode.  Is this easy to switch off? Joost Schut Google maps color   Updated 2 days ago   1   Skillful | Responsive Multi-Purpose Theme Most recent comment from Joost Schut:How can i change color of Google maps? Kind regards, Joost Schut Giuseppe Problem with carousel   Updated 2 days ago   6   The Voux - A Comprehensive Magazine Theme Most recent comment from Influx:Hi Gluseppe,Thanks for reaching out again.In regard to the images, you actually don't have to change any files. Below are some of the options you may consider:-1. Install the regenerate ... Karla Demo import error   Updated 2 days ago   26   The Voux - A Comprehensive Magazine Theme Most recent comment from Influx:Hi Karia, Thanks for reaching out again. In order to enable translations, you can install the Loco Translate plugin which is free and easy to use. The links below will be of great value ... Ruei Variable Products Images not showing (custom attributes)   Updated 3 days ago   4   Notio - Deluxe Portfolio Theme Most recent comment from Influx:Hi Ruei,Thanks for reaching out again. I'm sorry to hear that your issue is not resolved.With regard to this, kindly send us the link to your site alongside the admin credentials of which you can ... Manuel Essl Product image gallery preview is shown too big   Updated 3 days ago   4   North | Unique E-Commerce Theme Most recent comment from Influx:Hi Manuel, Thank you for writing in once again.I have checked your site and the preview images are actually small. See the screenshot belowKindly have a look at it.Regards.
https://fuelthemes.ticksy.com/