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Thank you so much for purchasing one of Fuel themes' WordPress themes! We look forward to providing you with a quality customer service, but before that, please take a few moments to familiarize yourself with the following terms and conditions, regarding the support we offer:

  • Please be sure that you have READ THE DOCUMENTATION, which came bundled with your download. The documentation covers important topics, ranging from the installation of the theme, to its proper usage.
  • Please open a public ticket, instead of a private one, if your ticket doesn't contain any sensitive information. Doing so will enable others to help you out with your issue, and find the solution to their own issue, in case they are experiencing the same, or a similar problem.
  • Please be aware that we try our best to monitor the forums around the clock, but because of a large amount of support inquires that we have to deal with on a daily basis, please allow 24 - 48 HOURS to receive an answer to your ticket.
  • Before asking questions, please make sure you SEARCH THROUGH THE OPEN TICKETS to see if your question has already been answered, which means that you might not need to wait at all to get an answer.
  • Support deals with installation of the theme, issues that arise from the usage of any features available by default, BUG FIXES, and SMALL MODIFICATIONS within one or two lines of code. We do not offer support for installation or administration of WordPress itself, nor do we provide support for any third party plugins, or problems associated with using them in a combination with one of our themes. Please be aware that if you need help with customisations of your theme beyond one or two lines of code, your best bet is to check Codeable.com
  • You have to understand that you buy the item AS IT IS! If you want it to look or function different than what you see in the online demo you need to understand that this is not covered by basic support. I am always here to give small tips and advices, i even write full blocks of css codes sometimes, because i like to help. But if your requests are coming one after the other and you don't have the slightest clue of what CSS or HTML is, your best bet is to use our PROFESSIONAL INSTALLATION SERVICE.
  • Post as much info as you can on your requests: LINKS and SCREENSHOTS are always welcome! If you don't provide any, and I might need them, so if you're in a different timezone than me, you're just losing your time..

Once again, thanks for the purchase! Hope you enjoy our work.

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  Public Ticket Activity

Cori Product Variations   Updated 3 hours ago   1   The Voux - A Comprehensive Magazine Theme Most recent comment from Cori:My variable products options are not working. I have prices set for each product and it works using both 2015 and another theme (Loma).I've set the icon under appearances and have updated to the ... L'Indiependente social counters and views stuck on 0   Updated 3 hours ago   10   GoodLife - Responsive Magazine Theme Most recent comment from Andrea:Time post. Juli D. Bugs in GoodLife 1.4.1   Updated 4 hours ago   3   GoodLife - Responsive Magazine Theme Most recent comment from Andrea:Help. the pictures are gone . http://nsg-italia.com Sebastian Menu Color   Updated 5 hours ago   1   North | Unique E-Commerce Theme Most recent comment from Sebastian:Hi guys, I have a question concerning the menu. 1. I would like the menu point of the shown page to be colored, not just underlined. Could you help me out on this?2. The language button (WPML ... Sebastian Static Footer   Updated 5 hours ago   20   North | Unique E-Commerce Theme Most recent comment from Sebastian:Hi Influx,4. works perfectly fine, thank you. Just that now I have on the product pictures the arrows / owl-controls of "North Theme" and on other pictures the arrows and /owl-controls of the "Rev ... Vincent Warning message on site   Updated 6 hours ago   7   The Voux - A Comprehensive Magazine Theme Most recent comment from Vincent:Its WPBakery Visual Composer version 4.8 La Comments box open   Updated 7 hours ago   1   The Voux - A Comprehensive Magazine Theme Most recent comment from La:Hi There,I would like the comments box always openIs this possible? Andrew Mobile Ads   Updated 7 hours ago   4   GoodLife - Responsive Magazine Theme Most recent comment from Ant Eksiler:Hi Andrew, that's not possible at the moment, but we can add an option for that in the next update. Julian Removing The Share & View Counters   Updated 7 hours ago   2   GoodLife - Responsive Magazine Theme Most recent comment from Ant Eksiler:Hi Julian, please open inc/misc.php and remove: neulabs Add Google Analytics Code   Updated 7 hours ago   2   GoodLife - Responsive Magazine Theme Most recent comment from Ant Eksiler:Hi there, we suggest using this plugin for GA: https://tr.wordpress.org/plugins/google-analytics-for-wordpress/Please don't forget to rate the theme from your Downloads page :) Nick Blog Post Content Not Showing   Updated 7 hours ago   2   GoodLife - Responsive Magazine Theme Most recent comment from Ant Eksiler:Hi Nick, please update your theme and your issue should be fixed. Patrick Kritchever Center logo on Style1 header   Updated 8 hours ago   4   GoodLife - Responsive Magazine Theme Most recent comment from Ant Eksiler:Hi Patrick, I cannot see the site at the moment. Daily Universe Webmaster "Footer in Grid" feature won't turn off   Updated 8 hours ago   3   The Voux - A Comprehensive Magazine Theme Most recent comment from Daily Universe Webmaster:I tried that, but my footer remained in the grid layout. Also, I don't want to disable my footer... I just want it to be contained within one grid block instead of two/three/four/etc. Luminita Pagination Homepage   Updated 14 hours ago   6   The Voux - A Comprehensive Magazine Theme Most recent comment from Influx:Hello Luminita,To get auto updates, or if you want to update the plugins yourself, you 'll need to purchase your own license from Codecanyon.netYou can also get plugin updates each time the theme is ... Mymou woocommerce variable products not showing anymore   Updated 15 hours ago   11   The Voux - A Comprehensive Magazine Theme Most recent comment from Mymou:Hi Influx, here is the code I put inside the advertisement segment // (adsbygoogle = window.adsbygoogle || []).push({});// ]]>Please for the compatibility issue do you have any delay on the fixing ? ...
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