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Thank you so much for purchasing one of Fuel themes' WordPress themes! We look forward to providing you with a quality customer service, but before that, please take a few moments to familiarize yourself with the following terms and conditions, regarding the support we offer:

  • Please be sure that you have READ THE DOCUMENTATION, which came bundled with your download. The documentation covers important topics, ranging from the installation of the theme, to its proper usage.
  • Please open a public ticket, instead of a private one, if your ticket doesn't contain any sensitive information. Doing so will enable others to help you out with your issue, and find the solution to their own issue, in case they are experiencing the same, or a similar problem.
  • Please be aware that we try our best to monitor the forums around the clock, but because of a large amount of support inquires that we have to deal with on a daily basis, please allow 24 - 48 HOURS to receive an answer to your ticket.
  • Before asking questions, please make sure you SEARCH THROUGH THE OPEN TICKETS to see if your question has already been answered, which means that you might not need to wait at all to get an answer.
  • Support deals with installation of the theme, issues that arise from the usage of any features available by default, BUG FIXES, and SMALL MODIFICATIONS within one or two lines of code. We do not offer support for installation or administration of WordPress itself, nor do we provide support for any third party plugins, or problems associated with using them in a combination with one of our themes. Please be aware that if you need help with customisations of your theme beyond one or two lines of code, your best bet is to check Codeable.com
  • You have to understand that you buy the item AS IT IS! If you want it to look or function different than what you see in the online demo you need to understand that this is not covered by basic support. I am always here to give small tips and advices, i even write full blocks of css codes sometimes, because i like to help. But if your requests are coming one after the other and you don't have the slightest clue of what CSS or HTML is, your best bet is to use our PROFESSIONAL INSTALLATION SERVICE.
  • Post as much info as you can on your requests: LINKS and SCREENSHOTS are always welcome! If you don't provide any, and I might need them, so if you're in a different timezone than me, you're just losing your time..

Once again, thanks for the purchase! Hope you enjoy our work.

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  Public Ticket Activity

Johan Display products on Apple devices   Updated 2 hours ago   6   North | Unique E-Commerce Theme Most recent comment from Johan: Hi, Could you please take a look into this issue! The update did not fix the problem. My client is still very angry and wants to change theme if all the problems with the display of the theme ... Alastair Dixon Share count fizzles down to "0" after a while   Updated 3 hours ago   29   The Voux - A Comprehensive Magazine Theme Most recent comment from Raph: @Pavel, you are the man! Share count is back. Thanks for sharing your tweak, much appreciated!  Sam Body Text Size   Updated 9 hours ago   2   The Voux - A Comprehensive Magazine Theme Most recent comment from Influx: Hi Sam, Thanks for reaching out. As for the body text size, different sections use different body text sizes. I would suggest providing more elaboration on the exact text so that we are in a ... Marco Rossmann Variable Products Doesn't Works   Updated 9 hours ago   4   North | Unique E-Commerce Theme Most recent comment from Marco Rossmann: Hi, I'm sure thate the Variable Product is setting correct. I ha ve already try to deactivate third part plugin. I'm afraid that the problem is in your template. I have just bought the ... Egor Error 500 when importing demo data   Updated 19 hours ago   2   GoodLife - Responsive Magazine Theme Most recent comment from Egor: Just turn php5 back and everything is fine. Please, close the ticket. Pawel social share on pages   Updated 1 day ago   1   GoodLife - Responsive Magazine Theme Most recent comment from Pawel: How can I add social share buttons to the pages? Martin Automatic more news   Updated 1 day ago   1   GoodLife - Responsive Magazine Theme Most recent comment from Martin: Hi! My name is Martin, and have a question about GoodLife (GoodSport exactly) responsive theme. As you see in the little description the name of my webpage is megtobbsport.hu. I use the theme ... Sam Updating   Updated 2 days ago   3   The Voux - A Comprehensive Magazine Theme Most recent comment from Sam: Thank you that worked perfectly. :) Juan Sebastiano Post page display   Updated 2 days ago   3   Notio - Deluxe Portfolio Theme Most recent comment from Juan Sebastiano: Thanks Influx, it works!! You´re awesome Cheers. Alex Buddypress broken   Updated 2 days ago   6   Bronx - Responsive WooCommerce Theme Most recent comment from Influx: Hi  Alex,  Thank you for replying with this information. What I am able to do at this time is to escalate this issue to the development team and have them look at this. They will conduct the ... Kolu Authors   Updated 2 days ago   4   Christina - Fashion & Lifestyle Responsive Magazine Theme Most recent comment from Ant Eksiler: There could be free plugins that achieve this, but we cannot give a set date for the update. Chi Layout/Fonts/Videos   Updated 2 days ago   14   The Voux - A Comprehensive Magazine Theme Most recent comment from Influx: Hi Chi, Hope this email finds you well and thanks for connecting back. To replicate our demo site, kindly install our demo content and also make sure that all the plugins that come bundled with ... moe Article Views   Updated 2 days ago   2   The Voux - A Comprehensive Magazine Theme Most recent comment from Influx: Hi Moe, Thanks for reaching out. About your articles, actually you should be in a position to view the number of shares for your articles depending on the sharing networks you have enabled. ... moe Visual Composer Crashing My Site   Updated 2 days ago   3   The Voux - A Comprehensive Magazine Theme Most recent comment from moe: It's all fixed now, thanks. bregtje Portfolio overlay responsive   Updated 3 days ago   4   Notio - Deluxe Portfolio Theme Most recent comment from Influx: Hi Bregtje,  I added to the code that was given to you previously remove it and try this.  You won't get it exactly as it is when hovered because apart of the that function is controlled by ...
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