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Thank you so much for purchasing one of Fuel themes' WordPress themes! We look forward to providing you with a quality customer service, but before that, please take a few moments to familiarize yourself with the following terms and conditions, regarding the support we offer:

  • Please be sure that you have READ THE DOCUMENTATION, which came bundled with your download. The documentation covers important topics, ranging from the installation of the theme, to its proper usage.
  • Please open a public ticket, instead of a private one, if your ticket doesn't contain any sensitive information. Doing so will enable others to help you out with your issue, and find the solution to their own issue, in case they are experiencing the same, or a similar problem.
  • Please be aware that we try our best to monitor the forums around the clock, but because of a large amount of support inquires that we have to deal with on a daily basis, please allow 24 - 48 HOURS to receive an answer to your ticket.
  • Before asking questions, please make sure you SEARCH THROUGH THE OPEN TICKETS to see if your question has already been answered, which means that you might not need to wait at all to get an answer.
  • Support deals with installation of the theme, issues that arise from the usage of any features available by default, BUG FIXES, and SMALL MODIFICATIONS within one or two lines of code. We do not offer support for installation or administration of WordPress itself, nor do we provide support for any third party plugins, or problems associated with using them in a combination with one of our themes. Please be aware that if you need help with customisations of your theme beyond one or two lines of code, your best bet is to check Codeable.com
  • You have to understand that you buy the item AS IT IS! If you want it to look or function different than what you see in the online demo you need to understand that this is not covered by basic support. I am always here to give small tips and advices, i even write full blocks of css codes sometimes, because i like to help. But if your requests are coming one after the other and you don't have the slightest clue of what CSS or HTML is, your best bet is to use our PROFESSIONAL INSTALLATION SERVICE.
  • Post as much info as you can on your requests: LINKS and SCREENSHOTS are always welcome! If you don't provide any, and I might need them, so if you're in a different timezone than me, you're just losing your time..

Once again, thanks for the purchase! Hope you enjoy our work.

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  Public Ticket Activity

Katie font size   Updated 33 minutes ago   3   The Voux - A Comprehensive Magazine Theme Most recent comment from Influx:Hi again, So sorry for leaving that detail out in my initial reply. Please paste it in Appearance > Theme Options > Misc > Extra CSS.  Let me know the result.  Ieva Change Mouse Scroll Icon   Updated 52 minutes ago   2   Notio - Deluxe Portfolio Theme Most recent comment from Influx:Hi Leva, Thanks for reaching out to us. This request is unfortunately out of our scope of service here. I suggest you reach out to our friends at Codeable for assistance with this. Let me know ... Amy Contact Form Style   Updated 2 hours ago   3   Notio - Deluxe Portfolio Theme Most recent comment from Influx:Hi Amy, Thanks for getting in touch. It looks like something disturbed the Contact Form 7 template. Maybe it was deleted or changed on the page. Check that out and let me know the ... RAF SELECT OPTIONS   Updated 3 hours ago   8   Notio - Deluxe Portfolio Theme Most recent comment from Influx:Hi RAF, Thank you for replying with this information.Unfortunately, there is not a single option that will allow you to do this and you will need custom development to accomplish this request ... Rae Top Posts?   Updated 4 hours ago   4   The Voux - A Comprehensive Magazine Theme Most recent comment from Influx:Hi Rae, Unfortunately, there isn't an option for those in the theme. There should be a few plugins that can do this. Here's a list of plugins: https://wordpress.org/plugins/tags/most-viewedLet me ... Max Parallax and "close" button   Updated 4 hours ago   2   Credenza - VC Powered One Page Theme Most recent comment from Influx:Hi Max, Thanks for getting in touch. That's a bit strange, as a standard debugging procedure could you please disable all of your plugins that weren't bundled with your theme and see if you still ... Tristan Change font   Updated 5 hours ago   5   Bronx - Responsive WooCommerce Theme Most recent comment from Influx:Hi Jessica, You can have a look on the link below to learn how to add Google Fonts to your site. http://www.wpbeginner.com/wp-themes/how-add-google-web-fonts-wordpress-themes/Unfortunately the ... Demilo Gallery Post Problems   Updated 18 hours ago   3   GoodLife - Responsive Magazine Theme Most recent comment from Demilo:I assigned images to the gallery box and its still not showing. It only work when i change the format to regular post but when its in gallery format it does not show on the webpage Matej Featured images (thumbnails) not showing in blog section and articles after update   Updated 1 day ago   14   North | Unique E-Commerce Theme Most recent comment from Ant Eksiler:Hi Matt, you can use the Revolution Slider metabox on the page settings, or add Revolution Slider as a VC element. Ettore Ajax problems?   Updated 1 day ago   3   GoodLife - Responsive Magazine Theme Most recent comment from Ettore:Hi,  1) ok2) what i had to Say to my hosting? 3) users Say me that They got My problems too so it isnt only My problem ... it dont load icons and show geometrics form...On mobile, when ... Taylor Google Plus Sub Header Option   Updated 1 day ago   2   Skillful | Responsive Multi-Purpose Theme Most recent comment from Ant Eksiler:Hi Taylor, we are using the budicon icon font, and it does not have a Google Plug icon, so there is no easy way to add it at the moment.As for adding your signup link to subheader, you can edit ... Dev Product Image size when using "Product" element in Visual Composer   Updated 1 day ago   2   UberStore - Next-Level Multi-Purpose Theme Most recent comment from Ant Eksiler:Hi Dev, the image size used for those elements are same as the one used for your Shop page, which can be edited from WooCommerce settings. Laurent Visual composer don't work after update   Updated 1 day ago   2   UberStore - Next-Level Multi-Purpose Theme Most recent comment from Ant Eksiler:Hi Laurent, please update VC using the attached version. Michael Check Export theme settings to use in new server   Updated 1 day ago   6   UberStore - Next-Level Multi-Purpose Theme Most recent comment from Ant Eksiler:Hi guys, you can display the export pages of the theme options by editing the functions.php. Change add_filter( 'ot_show_pages', '__return_false' ); to add_filter( 'ot_show_pages', ... William Locatelli Fixed Sidebar with Visual composer not work properly   Updated 1 day ago   3   GoodLife - Responsive Magazine Theme Most recent comment from Ant Eksiler:Hi William, that is caused by the Twitter Widget you are using, which resizes the widget after the site has loaded. A custom solution has to be coded for that to work.
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