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Thank you so much for purchasing one of Fuel themes' WordPress themes! We look forward to providing you with a quality customer service, but before that, please take a few moments to familiarize yourself with the following terms and conditions, regarding the support we offer:

  • Please be sure that you have READ THE DOCUMENTATION, which came bundled with your download. The documentation covers important topics, ranging from the installation of the theme, to its proper usage.
  • Please open a public ticket, instead of a private one, if your ticket doesn't contain any sensitive information. Doing so will enable others to help you out with your issue, and find the solution to their own issue, in case they are experiencing the same, or a similar problem.
  • Please be aware that we try our best to monitor the forums around the clock, but because of a large amount of support inquires that we have to deal with on a daily basis, please allow 24 - 48 HOURS to receive an answer to your ticket.
  • Before asking questions, please make sure you SEARCH THROUGH THE OPEN TICKETS to see if your question has already been answered, which means that you might not need to wait at all to get an answer.
  • Support deals with installation of the theme, issues that arise from the usage of any features available by default, BUG FIXES, and SMALL MODIFICATIONS within one or two lines of code. We do not offer support for installation or administration of WordPress itself, nor do we provide support for any third party plugins, or problems associated with using them in a combination with one of our themes. Please be aware that if you need help with customisations of your theme beyond one or two lines of code, your best bet is to check Codeable.com
  • You have to understand that you buy the item AS IT IS! If you want it to look or function different than what you see in the online demo you need to understand that this is not covered by basic support. I am always here to give small tips and advices, i even write full blocks of css codes sometimes, because i like to help. But if your requests are coming one after the other and you don't have the slightest clue of what CSS or HTML is, your best bet is to use our PROFESSIONAL INSTALLATION SERVICE.
  • Post as much info as you can on your requests: LINKS and SCREENSHOTS are always welcome! If you don't provide any, and I might need them, so if you're in a different timezone than me, you're just losing your time..

Once again, thanks for the purchase! Hope you enjoy our work.

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  Public Ticket Activity

Jamel How do I remove North Logo   Updated 5 hours ago   2   North | Unique E-Commerce Theme Most recent comment from Influx: Hi Jamel,  I already replied to the first ticket, didn't see this one. I'll copy my reply from the private ticket here as well.  Most of these things can be changed via the Theme Options in ... FERNANDO TEXT OVER AN IMAGE   Updated 7 hours ago   10   Notio - Deluxe Portfolio Theme Most recent comment from Influx: Hi Fernando,  Thank you for replying with this information. First - The CSS was adjusted Second - What device are you using? This is how the portfolio renders for ... Nick Show more posts   Updated 7 hours ago   1   GoodLife - Responsive Magazine Theme Most recent comment from Nick: Hey! I am using the Post Category - Style 2 block on the frontpage. But it only shows 7 latest posts.. and I would like it to show more like 20 posts. Can you tell me where or how I can ... Jamel Slider Revolution is not excepting my Purchase Code   Updated 7 hours ago   2   North | Unique E-Commerce Theme Most recent comment from Influx: Hi Jamel,  Thanks for contacting us.  The bundled plugins are not licensed plugins, so you do not have a license for the RevSlider plugin.  You can activate your bundled copy at ... Mathilde Portfolio   Updated 9 hours ago   25   Notio - Deluxe Portfolio Theme Most recent comment from Influx: Hi there,  You would need to redesign the about page how you want, or make a new About page.  If you are familiar with Visual Composer this should be pretty easy to do.  You were asking ... Christine Andrada Contact Form Error   Updated 10 hours ago   21   Bronx - Responsive WooCommerce Theme Most recent comment from Influx: Hi Christie,  I'm going to ask you to copy and paste the following CSS code into the Extra CSS section of the theme. Navigate to (Appearance > Theme Options > Misc > Extra ... Cristian-Emanuel Small photos from blog posts not list on homepage   Updated 11 hours ago   19   Notio - Deluxe Portfolio Theme Most recent comment from Cristian-Emanuel: Thank you! Jamel Error message of uploading theme   Updated 17 hours ago   3   North | Unique E-Commerce Theme Most recent comment from Jamel: @Influx, That totally worked! Thank you for making the world a better place! Eugene Twitter followers counter issue   Updated 20 hours ago   7   The Voux - A Comprehensive Magazine Theme Most recent comment from Eugene: Hi, thanks you! It works Amalia rev slider on mobile looks so weird   Updated 21 hours ago   3   Bronx - Responsive WooCommerce Theme Most recent comment from Influx: Hi Amalia, Sorry for the trouble. As for the Slider Revolution issue here, unfortunately I'm able to replicate the issue from my end. Could this be happening on a specific device? Please let ... gael@lapompadour.tv Typography   Updated 1 day ago   2   Notio - Deluxe Portfolio Theme Most recent comment from Influx: HI Gaël,  Thanks for getting in touch.  There should be options in Visual Composer to control a few of these things.  What do you exactly mean roll-over title? The styles on the video are ... gael@lapompadour.tv video size   Updated 2 days ago   5   Notio - Deluxe Portfolio Theme Most recent comment from Influx: Hi there, Thanks for the credentials. The effect here is however quite unfortunate. I however noted that you have quite a number of third party plugins. Could you try deactivating all of them ... Gelko Contact page, map is not showing   Updated 2 days ago   2   Notio - Deluxe Portfolio Theme Most recent comment from Influx: Hi Gelko, Sorry for the error here. In regard to the Google Maps issue, Google Maps now requires the use of a Google Maps API key to display a map on your site. WP Google Maps made some great ... Robert Summons My Account (Safari)   Updated 2 days ago   7   North | Unique E-Commerce Theme Most recent comment from Influx: Hi Robert, Hope this email finds you well and thanks for connecting back. The code you placed is a correct fix. The reason why it was stretching is because the height was set to a 100% and ... Miguel Product Grid   Updated 2 days ago   2   North | Unique E-Commerce Theme Most recent comment from Influx: Hi Miguel,  Thanks for contacting us.  Yes is it possible to control the number of products in your shop page.  Head to Appearance > Theme Options > Shop Settings > Products per ...
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